What is customer service?

To the counter staff at the Scilly airport.

I have been meaning to write for a while, about two years in fact, to say thank you.

I was the woman lugging multiple bags and two children in one morning out of the lashing rain. We were supposed to be taking the ferry, which one of the kids had been looking forward to very much. So much so, that he was fighting me every step of the way. Literally.

You stayed cool, even as I had him under one arm kicking and screaming, while piling the bags on the carousel. You found a way to get us on a flight so we could get back home as quickly as possible. You explained that the ferry tickets were transferable so it wasn’t as much as I feared.

Your understanding and patience was priceless.

Your help meant we made it home to see my mother in law before she died. It gave me some special time with her, my husband and his family so we could say goodbye.

So thank you.

P.S. my son is still disappointed he didn’t see a whale on the way back so hopefully we’ll be back sometime soon!

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